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8 Benefits of Switching to Voice Over IP (VoIP)

Voice over Internet Protocol, or VoIP, is technology that has revolutionized how business organizations communicate. VoIP allows companies to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP, as opposed to the traditional circuit transmissions of the PSTN.

While this isn’t necessarily a new technology, it’s only fairly recently that VoIP technology has advanced to the point where businesses around the world are now adopting it in droves, and reaping major benefits in the form of savings, security and flexibility.

By incorporating modern VoIP software, companies can essentially circumvent the phone companies and their ever-increasing service charges.  For users with fixed-price Internet access, VoIP software essentially provides free telephone calls anywhere in the world.

 

Here are 8 ways that companies are now benefiting from switching their telecommunications to Voice over IP:

$ Savings

As high speed Internet prices decline, VoIP becomes a very attractive option for businesses. Phone calls over the Internet don’t incur a surcharge beyond what the user pays for Internet access (much like you don’t have to pay to send individual emails). How much can a company save? Well that depends on the organization, but clients who switch to VoIP are experiencing up to 80% in savings off their monthly phone costs.

 Scalability

Traditional PBX phone systems have a set # of ports that phones can be plugged into. VoIP allows multiple users through each network socket, allowing comapnies to easily scale up or down according to their individual needs.

Reduced Operating Costs

Because a VoIP-enabled system is based on software rather than hardware, it’s much easier to manage and maintain the system.

Improved Productivity

Users can attach any number of documents to messages using VoIP, and Virtual meetings can easily be administered, using shared data and video conferencing.  This is because VoIP treats voice packets the same as any other type of data.

Compatible with Wireless

If you have wireless Internet, mobile devices are compatible with a VoIP system. As with any wireless network though, it’s important to always have proper security in place.


Customer Service

Companies can implement CRM software into their VoIP system that can greatly enhance customer experience.  For example, as an incoming customer call comes in, an information box–specific to that client–pops up on your screen with specific information like who that customer is, their account information, and so on. Another example: With a “Click to Call” button on your website, customers can reach your staff with a simple click of a button.

Enhanced Call Management

VoIP makes it easy to maintain and update additional services. For example, voice-related services like caller-ID, call forwarding, “follow-me roaming” and broadcast messaging, become simpler to maintain and can be updated as needed by your employees. Follow me roaming allows a wireless system to forward incoming calls to a handset that is roaming outside its home service area without any pre-notification to the wireless carrier.

Flexibility

VoIP enables users to integrate software programs likee-mail, e-fax, and remote conferencing over the Internet via the telephone. So a VoIP user can talk to someone over the phone while accessing other applications, including the Internet simultaneously. VoIP users can take their adapters anywhere, making it possible to hold telephone conversations anywhere with an Internet connection.

With a Virtual Private Network (VPN), VoIP also makes it very easy to set up a fully functioning office.

Learn More About VoIP (Free Webinar)

Want to learn more to help you decide if VoIP is right for your company?  Check out our recent recorded webinar on VoIP, a very informative overview to help those thinking about making the switch make an educated decision.

Data-Tech has partnered with 3CX to offer business organizations one of the most competitive VoIP systems in existence today: Versa Communicator!

Remember this: With the technology available today, there’s very little reason for companies to avoid making the switch to a Voice over IP system.

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