Careers

Data Tech is one of the fastest growing technology companies in the Tampa Bay area! Our team works hard, but we keep our atmosphere light and collaborative. This is one of the many reasons we’ve been recognized as one of the Best Places to Work in Tampa Bay.

Data Tech is THE place to be! If you are ready to be a part of a rock solid, rapidly growing, cutting-edge technology firm where you can see the direct impact of your contribution on a daily basis in a truly entrepreneurial environment, apply today to join our awesome team and come grow with us! If you are looking for a Technology Career in Tampa, you found the right place.
Available Position at Data Tech
Field Systems Administrator
FLSA Status: Non Exempt

Hours: M-F 7-4 ; 8-5 ; 10-7

Payroll Classification: Full Time On Call Weekends-Rotating

Compensation: Hourly

General Summary:

The Field Systems Administrator is responsible for leading the technical relationship of one or more Data-Tech clients. They will provide superior support to a subset of Data-Tech customers in a complex network and/or hosting solutions environment. They will troubleshoot systems and application incidents to provide the maximum availability and optimal Mean Time to Repair (MTTR). They will ensure the Support Center has all documentation necessary to understand and support their clients.

Essential Duties and Responsibilities:

  • Deliver superior customer service in a professional and timely manner.
  • Strong Team Member and customer client relationships skills
  • Create detailed documentation and have strong organizational skills
  • Excellent listening and communication skills, both verbal and written
  • Ability to work on multiple priorities and /or projects simultaneously in a fast paced environment
  • Ensure rapid response, escalation, and resolution to achieve the restoration of services.
  • Ability to resolve root cause problems with complex Windows domain environments
  • Maintain and improve client loyalty
  • Participate in technical research and development to enable continuing innovation within the client infrastructure
  • Ability to autonomously research and provide professional solutions
  • Other Duties and responsibilities as assigned by management.
  • Have reliable transportation and be willing to travel
  • A clean background check is a requirement for this position
  • Able to work rotating shifts and on weekends


Employees are expected to demonstrate:

  • Experience in server hardware builds and remediation
  • Experience with Hyper-V virtualization
  • Experience using backup and recovery technologies
  • Experience with firewalls, switches, and wireless infrastructure
  • Experience Microsoft Exchange and email protocols
  • Experience with virus removal and system recovery
  • Ability to repair and recover from hardware or software failures
  • Advanced experience in Active directory and DNS concepts
  • Advanced experience in Microsoft RDS environments
  • Advanced understanding of network protocols and troubleshooting techniques


Experience in the following technologies is a plus:

  • Microsoft –AD/DNS/DHSP/GPO/RDS/IIS
  • Kaseya RMM
  • Sonic Wall
  • 2X
  • Barracuda
  • Symantec Cloud Virus Protection
  • PRTG Network Monitor
  • Storage Craft
  • 3CX


Education Requirements:

High School Diploma and 4 years of experience in general computer installation, maintenance/ repair, and off site field work Associate's Degree and 2 year of experience in general computer installation, maintenance/ repair, and off site field work.

Licenses:

Must possess and maintain a valid Florida driver’s license and a clean driving record.

Physical Requirements and Working Conditions:

Must possess mobility to work in a standard office setting (on site or off), and to use standard office equipment, including a computer, concentration to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and/ or over the telephone.

Reviews:

90 Days: Introductory Performance Review

6 Months: Performance Evaluation Review

1 Year: Performance Evaluation, annually thereafter

You are required to sign a non-compete as a condition of employment with Data Tech

Please Complete The Technical Experience Review Survey
Data Center Support Engineer
Level II Data-Center Support Engineer

Required to demonstrate experience in:

  • 2003/2008/2012 Server
  • Terminal Server Operations Management
  • Experience with Terminal Server Printing Challenges
  • RDP Client Connectivity Troubleshooting over WAN and MPLS
  • Active Directory User Security
  • SonicWALL Firewalls or General Router knowledge with NAT and PAT
  • Exchange Server User Connectivity with Outlook Anywhere (RPC over HTTP) and OWA
  • Host Server and Guest Virtualization Technology (Not just Workstations Virtualization)
  • Knowledge of Managed Layer 3 Switch and Vlan Routing Configuration a Plus


**You must have excellent customer service skills and be able to communicate professionally over the phone as well as electronic communication with clients.


**You will be given opportunities to get company sponsored training and certifications to build on your Level II skills


Please complete this Technical Skills Survey and upload your resume to be considered for the job opening.

Essential Requirements

Related Work Experience: Over 2 years
Technical Account Manager
Job Description

  • Proactively contact existing client base and establish trusted advisor role (Farm)
  • Establish repeatable methods to review current technology status.(Monthly Activity Points)
  • Ability to create and schedule video webinars to review solutions with multiple clients
  • Provide detailed quotes and proposals for client to upgrade and add new technology to future proof business through technology.
  • Ability the create a technology roadmap with clients ( Planning Strategic Upgrades)
  • Review monthly reporting status, quarterly reviews, IT Budgeting, Project Proposals,
  • CRM edits, adds, and changes to customer accounts, agreements, services, and SLA’s


Required Skills:

  • Passionate about customers – Strive to create raving fans from each and every interaction
  • Sales background
  • Goal-oriented in order to pursue and exceed quota attainment
  • Managed services experience (compliance or security background preferred)
  • Effective interpersonal communicator and able to build strong partnerships
  • Ability to remain calm and focused at all times
  • Firm understanding of the Continuous Improvement function within ITIL (IT Service Management )
  • An ability to communicate highly technical information in an extremely clear and concise manner demonstrated
  • Present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience in delivering focused presentations
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening
  • Negotiation and presentation skills
  • Excellent verbal and written communications skills


Education and/or Experience

  • BA/BS degree or equivalent job experience in combination of schooling (High School Diploma required)
  • 3-5 years of manager of customer support or account management required
  • ITIL Foundations certification (preferred)


Benefits

  • Competitive base salary
  • Commission's plan to create your own Destiny
  • Team Building and Company Sponsored Events
  • Fast Paced and fun working environment
  • Benefits available post training and per HR Documentation.
  • 401K, Vacation, Sick Pay, and More
Help Desk Support Tech/Customer Care Representative (Tampa)
Looking for an experienced Help Desk Support Technician to service ever growing client base.


Requirements
  • A minimum of 2 years IT Help Desk/Remote Support Experience is required.
  • Must have working knowledge of all Microsoft based Operating systems
  • Must have some experience/knowledge of Terminal Services and Active Directory User Setup and Structure
  • Must have working knowledge of Networking and Remote printing
  • Must have working knowledge of Firewall/Router Base configurations
  • Must have flexible schedule


Please fill out the Data-Tech – Professional Experience Technical Survey

Please download the Employment Application about a position here at Data-Tech.

Fill out all fields and send it to us by fax (813) 872-1800 or email it to resumes@lietzdev.com


Data-Tech Employee Benefits


Data-Tech provides a competitive benefits package, including insurance, retirement benefits, as well as many other programs and services for our employees.

Holidays – Full time team members are eligible for paid holidays after completing their 6 mo. introductory period.

Vacation – Full time team members are eligible for paid vacation after a 1 yr. introductory period.

Medical/Dental Insurance – Eligible full time team members may enroll in a single, single plus dependent or family contract after completing their introductory period.

401(k) Qualified Retirement Plan – Data-Tech provides eligible team members with a 401(k) Qualified Retirement plan. The company's contribution is determined by the employer on an annual basis.

Employee Assistance Program – Data-Tech’s Employee Assistance Program (EAP) help eligible team members and their immediate families with a wide range of problems. Situations addressed by the EAP include marriage and family problems, emotional problems, alcoholism and alcohol abuse, drug abuse and dependency, financial problems, compulsive gambling and eating disorders. Your conversations and all records are strictly confidential.
In addition to all the benefits that are provided for the major crisis situations mentioned, there is also access to support for some of life’s more common challenges, such as the Dedicated Personal Assistants, who can provide useful referrals, research or information on topics such as:
  • Child Care, Elder Care and Pet Care
  • Financial Information
  • Relocation and Travel
  • Event Planning
Plus free consultation on debt consolidation, personal budget guidance and legal advice.

Employee Lounge (Cyber Cafe) – Snacks, beverages and a relaxing atmosphere. Or choose to unwind playing chess, Foosball or Corn-hole.

* Team Member benefits are subject to change
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